Domain Name

Read this first
It is important to differentiate between a web page problem and a domain name problem. When your domain name does not work, your web pages will not be visible even when all your files are properly uploaded to your site. If  your web site is working, your temporary or permanent pages should be visible from the internet. There are ways to find out if your domain is working properly, please refer to this technical support section for further assistance.

Q: What is my temporary domain name?

A: Your temporary domain name is specified in the instruction e-mail that you received when you signed up. It should be in the format of http://sitexxx.mysite4now.com/yourID.  Look for it and you will find it. You will retain this temporary domain name until your permanent domain is set up.

Q: Why is my domain name not showing up on my Internet browser?

A: Your domain name is not configured. Follow these steps to set up your domain name:

1) Logon into the website account where you purchased your domain name, and change the DNS setting to ns1.dnsserver8.com and ns2.dnsserver8.com. This will forward your domain name to our servers.

NOTE: Our hosting services do not include registering domain names. You must do this step on your own and must cover for additional charges, if any, pertaining registering your domain name.

2) Go to your Control Panel, click on the Add New Domain Name button and add your domain name to the ROOT.

Add New Domain Name

3) Please wait 24 to 72 hours for settings to take effect. Until these changes propagate throughout the Internet you may not be able to access some parts of your service such as e-mail account setup.   

Q: What if I do not have access to my current domain name to change DNS?

A: You can contact the registrar hosting your domain name and ask for help changing your DNS. Registrars hold names, we host the content (i.e. physical space, file administration, etc.) We can not help because we do not have control over your domain name.

Q: How do I add multiple domain names?

A: Please go to the Hosting Control Panel and click on the Add Domain Name icon to add.  If you do nott add your domain name to your hosting account, your domain name will NOT work.

Add New Domain Name

 

Q: How do I know when my domain name is working or not working?

A: When you look at your domain name in any internet browser and do not see your web page there are several reasons why this could not be working.

1. When your domain name is not working you will get a notification similar to this one.

2. When you see a screen similar to this one it means that your domain name is working but you are trying to look at a page that does not exist in your web site. Make sure that: you are looking at the correct page; that the web code has the proper link names; that your files are uploaded; and that they have the correct extensions/formats.

 

Q: I am still not sure whether my domain is working properly. What can I do?

A: Try pinging your domain name. To ping, access the Internet and open a DOS window.

1. At the prompt type the following: ping yourdomain.com

2. Then press enter.

If it works: You get replies with the IP network address (first three set of numbers) of 207.182.248 or 208.147.54 This means your domain name is pointing to our servers.

If it does not work: You see numbers other than the ones specified above. This means your domain name is not pointing to our servers. If you see Unknown host message as a reply to your ping instead of numbers, your domain name does not exist and must be registered.